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Shipping & Returns

Usually all the products offered are in stock . In normal conditions , establishing an average delivery time of 5 days (20 to 25 for USA) .

 

Shipments are made via FedEx type transport agencies , UPS or similar. If for any reason there is any delay in shipping , you will communicate the estimated delivery time . National shipping cost is included in the price except Canarias .

 

Forms of payment accepted are two:

directly in physical store .

bank transfer

 

You may request gift wrapping selecting from the category ( paper bag) .

 

I can return my order ? ?

 

If for any reason you are not satisfied with your purchased product via the Internet , has a period of seven days , counting from the date of delivery of the product to return it. In this case the shipping and collection borne by the customer . Before making such refund the customer must contact the deadline CRYSTALIA through email which will indicate the return process . Any return without prior communication will not be received . To support the return must be both the product and its packaging in perfect condition, no scratches or broken or damaged packaging and include all documentation accompanying the product and its accessories.

 

The customer must make a correct packaging to ensure damage-free transport . Once received and checked by our staff that the product is in the same condition it was sent , the amount of the purchase will not be refunded , but can be used in another purchase.

 

With most of the agencies with whom we do logistics shipments , hire the transport for 24 hours of collection , time to respond about incidents I breaks so it is advised to take this into account and when the While the packaging reception review if warn of a blow that could have caused breakage, likewise advised them to open or write in the delivery part of the possibility of breakage.

 

As I proceed to cancel an order which I regret ?

 

Orders can be canceled without charge until the shipment is effective . If we receive notice of cancellation once the package is already shipped will be considered a return.

 

Excluded from this case those returns resulting from our error or product defect . In this case, CRYSTALIA agrees to change the defective product alike. It also will cover the return postage and shipping . In the event that you could not make the change will refund the amount . To enforce a return please contact us at the email info@crystalia.info

 

What if I have doubts about something that does not convince me ?

- We always have at your disposal , and through which we provide telephone +34 934 431 155 , which corresponds to our shop in Barcelona. 10h to 14h and from 16:30 to 20:30 h Saturdays included.

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